Shipping policy

Shipping & Fulfillment Policy

Thank you for supporting Always Sparkle by Kyle.

We are committed to ensuring that your order is carefully prepared, packaged, and delivered as efficiently as possible. Please review the information below regarding order processing, shipping, and fulfillment.

Order Processing

Orders are typically processed within 1-5 business days, excluding weekends, public holidays, promotional periods, and unforeseen circumstances.

Once your order has been processed and prepared for shipment, you will receive a confirmation notification containing your shipping details, where available.

Processing times may vary depending on product availability, order volume, and seasonal demand.

Shipping Locations

We currently ship within the United Arab Emirates. International shipping may be introduced in the future where shipping services are available.

Shipping availability may vary depending on carrier coverage, customs regulations, and delivery restrictions.

Available shipping options will be displayed during checkout.

Shipping Costs

Shipping costs are calculated based on:

  • Delivery destination
  • Package weight and dimensions
  • Shipping method selected
  • Carrier rates

Free standard delivery is available on eligible UAE orders of AED 299 or more.

For orders below the qualifying threshold, the applicable shipping fee will be displayed during checkout before payment is completed.

Free Delivery

We are pleased to offer free standard delivery on qualifying orders of AED 299 or more.

Free delivery is available on eligible orders shipped within the United Arab Emirates to Dubai, Ajman, Fujairah, Abu Dhabi, Umm Al Quwain, Sharjah, Ras Al Khaimah.

Orders below AED 299 will be charged the applicable shipping fee shown at checkout.

Always Sparkle by Kyle reserves the right to modify, suspend, or discontinue free delivery promotions at any time without prior notice.

Delivery Timeframes

Estimated delivery times vary based on destination and carrier services.

Please note that delivery estimates are not guarantees and may be affected by:

  • Customs inspections
  • Public holidays
  • Weather conditions
  • Carrier delays
  • High-volume shipping periods
  • Other circumstances beyond our control

International Orders

Customers placing international orders may be responsible for:

  • Customs duties
  • Import taxes
  • Value Added Tax (VAT)
  • Brokerage fees
  • Other destination-country charges

These fees are the responsibility of the customer and are not included in product or shipping prices unless otherwise stated.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Always Sparkle by Kyle is not responsible for delays, delivery failures, or additional costs resulting from incorrect or incomplete shipping information submitted by the customer.

If you notice an error in your shipping address, please contact us as soon as possible.

Order Tracking

Where tracking is available, shipping information and tracking details will be provided once your order has been dispatched.

Please allow carrier systems time to update shipment information after dispatch.

Lost, Delayed, or Missing Shipments

If your shipment appears delayed, lost, or has not arrived within the expected delivery timeframe, please contact us and we will make reasonable efforts to assist in investigating the shipment with the carrier.

Please note that we cannot guarantee carrier performance once an order has been transferred to the shipping provider.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery and provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Clear photographs of the packaging

We will review the situation and work with you toward a fair resolution.

Before Contacting Us About a Shipment

Before submitting a shipping enquiry, please:

  • Verify that your shipping address was entered correctly.
  • Check your tracking information, if available.
  • Allow additional time during holidays and peak shipping periods.
  • Check with household members, neighbors, reception desks, or building management where applicable.

How to Contact Us Regarding Shipping

For shipping, delivery, fulfillment, or tracking enquiries, please contact:

Always Sparkle by Kyle F.Z.E

📧 hello@alwayssparklebykyle.com

📞 +971 50 853 6607

We will do our best to assist you as quickly as possible.

Our Commitment

Every order represents a meaningful connection to our mission.

We are committed to fulfilling orders with care, professionalism, and attention to detail while providing a positive customer experience from purchase to delivery.

Every Heart Matters. 

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