Frequently Asked Questions

Frequently Asked Questions

What is Always Sparkle by Kyle?

Always Sparkle by Kyle is a family advocacy movement and publishing initiative created in loving memory of Sparkle Kyelle and in honor of her brother, Kyle. Through advocacy, education, awareness, books, conversation tools, and family-centered resources, we help families feel supported, empowered, connected, and able to navigate difficult moments with clarity, compassion, and hope.

What is the Collection Bundle?

The Collection Bundle brings together all four Always Sparkle by Kyle collections in one thoughtfully curated resource bundle. It includes:

  • 4 Books
  • 6 Card Decks
  • 4 Premium Tuck Boxes
  • Premium Presentation Pouch
  • Every Heart Matters Lapel Pin

Featuring resources from:

Little Hearts
Together
Grown Hearts
Gentle Healing

Designed for children, families, caregivers, and adults, the Complete Collection Bundle combines activities, affirmations, conversations, reflection, and advocacy resources that encourage connection, communication, confidence, and meaningful moments across different seasons of life.

Do I need to purchase the Collection Bundle to enjoy the collections?

No. Each collection is available individually, allowing families and individuals to choose the resources that best meet their needs.

The Collection Bundle brings together the full Always Sparkle by Kyle collection in one thoughtfully curated resource bundle.

What collections do you offer?

We currently offer:

  • Little Hearts Collection
  • Together Collection
  • Grown Hearts Collection
  • Gentle Healing Collection
  • Every Heart Matters Collection

Each collection has been thoughtfully created to support different ages, experiences, and stages of life.

Who are your products designed for?

Our resources are designed for children, families, caregivers, educators, and adults seeking confidence, connection, reflection, advocacy, personal growth, remembrance, and meaningful conversations across different seasons of life.

What is the #AlwaysSparkleInitiative?

The #AlwaysSparkleInitiative is our awareness, advocacy, and social-impact movement dedicated to CHD awareness, patient safety, family support, sibling support, education, remembrance, and community impact.

What does “Every Heart Matters” mean?

Every Heart Matters is the foundation of our mission. It reflects our belief that every child, every family, every story, and every journey deserves compassion, dignity, support, and hope.

Do you offer resources for families affected by Congenital Heart Disease (CHD)?

Yes. Through our awareness initiatives, educational resources, family-centered resources, community programs, and advocacy efforts, we aim to support children, families, siblings, caregivers, and communities affected by CHD.

Do you ship internationally?

We currently ship within the United Arab Emirates. International shipping may be introduced in the future. Available shipping methods, delivery estimates, and shipping costs will be displayed during checkout.

How long will my order take to process?

Orders are typically processed within our stated fulfillment timeframe, excluding weekends, holidays, and promotional periods. Processing and delivery times may vary depending on location and product availability.

What if my order arrives damaged?

If your order arrives damaged or incorrect, please contact us as soon as possible with your order number and photographs of the item and packaging so we can assist you.

Can I return or exchange my order?

Due to the nature of printed materials, books, affirmation cards, activity resources, and certain custom or limited-edition products, we do not generally accept returns for:

  • Change of mind
  • Incorrect selection by the customer
  • Products that have been opened
  • Products that have been used
  • Products damaged by the customer
  • Products altered after delivery

Please review product descriptions carefully before placing your order.

Are your resources a substitute for professional medical or mental health care?

No. Our books, affirmation cards, conversation tools, awareness resources, and educational materials are intended to provide encouragement, learning, reflection, and support. They are not a substitute for professional medical, psychological, psychiatric, legal, or therapeutic advice.

How can I support the mission?

You can support the mission by:

  • Sharing the Every Heart Matters message
  • Participating in awareness initiatives
  • Following our community projects
  • Purchasing Always Sparkle By Kyle resources and Every Heart Matters products
  • Joining our heart-centered community
  • Sharing educational resources with others

Together, we can help create a future where every heart matters.