Refund Policy

Refund & Return Policy

Our goal is to ensure every customer feels supported and informed throughout their experience.

Thank you for supporting Always Sparkle by Kyle.

We take great care in ensuring that each order is prepared and packaged with attention and care. If you experience an issue with your order, we are here to help.

Returns

Due to the nature of printed materials, books, affirmation cards, activity resources, and certain custom or limited-edition products, we do not generally accept returns for:

  • Change of mind
  • Incorrect selection by the customer
  • Products that have been opened
  • Products that have been used
  • Products damaged by the customer
  • Products altered after delivery

Please review product descriptions carefully before placing your order.

Before You Request a Return

Before submitting a return or refund request, please ensure that:

  • You have reviewed the product description carefully.
  • The item is unused and in its original condition, where applicable.
  • The issue is not related to shipping delays outside our control.
  • You have photographs available if the item arrived damaged, defective, or incorrect.

Many issues can often be resolved quickly by contacting us, and we are always happy to assist in finding the best solution.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue, please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Clear photographs of the packaging

Once reviewed, we may offer:

  • A replacement product
  • A partial refund
  • A full refund
  • Store credit, where appropriate

Lost Shipments

If your order has not arrived within the expected delivery timeframe, please contact us so we can investigate the shipment with the carrier.

Delivery delays caused by customs processing, weather conditions, incorrect shipping information, or circumstances beyond our control may not be eligible for a refund.

How to Submit a Return Request

If you believe your order qualifies for a return, replacement, or refund, please contact us within 7 days of delivery.

To help us process your request efficiently, please include:

  • Your full name
  • Your order number
  • A description of the issue
  • Clear photographs of the item
  • Clear photographs of the packaging (if applicable)

Please send return and refund requests to:

📧 hello@alwayssparklebykyle.com

Our team will review your request and respond as soon as possible with the next steps.

Refund Processing

Approved refunds will be issued to the original payment method used during purchase.

Processing times may vary depending on your payment provider and financial institution.

Non-Refundable Items

Unless damaged or defective upon arrival, the following products are generally non-refundable:

  • Books
  • Activity books
  • Guided reflection booklets
  • Affirmation cards
  • Advocacy cards
  • Conversational cards
  • Digital downloads
  • Customized products
  • Limited-edition products
  • Gift cards

 

Order Cancellations

Orders may only be cancelled before processing and fulfillment begins.

Once an order has entered production, packing, or shipping, cancellation requests may no longer be possible.

Contact Us

If you have questions regarding a return, refund, replacement, or order issue, please contact:

Always Sparkle by Kyle

📧 hello@alwayssparklebykyle.com

📞 +971 580 853 6607

We will do our best to assist you as quickly as possible.

Our Commitment

At Always Sparkle by Kyle, we are committed to providing meaningful resources, quality products, and thoughtful customer support.

Every Heart Matters.